Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 30,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

SaaS Business Operations Manager at Laserfiche
As SaaS Business Operations Manager you will execute projects and important initiatives as we continue to grow and scale our Software-as-a-Service product line. You are a dynamic professional with experience using data, process development and strategic communication. You will develop and implement strategies supporting and significantly improving program infrastructure. You will partner with internal business units and executives to work on projects that span across business development, legal, finance, systems infrastructure and program-wide strategic planning.

You will take ownership of key initiatives that shape the future of the SaaS product line. The ideal individual will have proven experience with analyzing and visualizing data to influence execution of strategic development projects.

Responsibilities Include:

Your day-to-day work will be prioritized by both our long-term and short-term business needs; therefore, what you do will change as the year progresses.
  • Develop and execute programs that will help us manage and run the software-as-a-service program
  • Manage program-wide goal setting, reporting processes and ad-hoc projects
  • Develop strategies to ensure regular communication and updates
  • Build out and manage Tableau Business Intelligence reports
  • Partner with Infrastructure and Data Analytics teams to create and manage our systems reporting
  • Develop and deploy a Customer Success software-suite to provide data analytics, customer health alerts and contextual training notifications
What You’ll Need:
  • 5+ years of relevant work experience
  • Bachelor’s Degree
  • Knowledge of key business financial metrics and analytics
  • Great communication and presentation skills, including ability to communicate across all levels of the organization
  • Project management experience and strong organizational skills


Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law. 

Company Reviews

"One less frequently mentioned quality [in Laserfiche employees] is simply not being afraid. Not being afraid of asking questions, of trying something out for yourself, of speaking up."
Brianna Blanchard
Software Test Engineer
at Laserfiche
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Why work with us
Here at Laserfiche, we all share a common curiosity for anything and everything. This brings an all-hands-on-deck approach to our office. Employees quickly become experts in their roles, but more often form cross-functional teams, collaborate at all levels and take on impactful projects from day one.
Culture
Maybe it’s the year-round California sun, but our folks are a social bunch with a knack for sharing their passions: Our foodies dine together at the best joints around LA; the sporty types hit the surf and soccer fields; the sailors charter our company sailboat, The Flying Fiche, to glory on the high seas, and much more.
Perks & Benefits
Daily complimentary lunch
On-site recreation: pool tables, ping pong, free yoga classes
Free medical, dental and vision insurance
Generous 401k matching program
Social clubs: running, sailing, climbing, book club, board game club, hiking and more
Professional development opportunities like Toastmasters International

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