ServiceTitan is a leading business management software platform, powering some of the world's best home service companies. It helps streamline operations, deliver amazing customer service, and significantly improves sales. We are a unique start-up with a proven product, brand-name customers, and are enjoying significant revenue growth.

Born out of Stanford University and the University of Southern California, ServiceTitan’s SaaS solution is customized specifically for contractors in the Home Services space, and is the best solution for scheduling, dispatching, invoicing, and every other service management need. In addition, ServiceTitan gives its customers an incredible set of tools for their sales and marketing needs, and is proven to help its customers grow their businesses. At ServiceTitan you will have the opportunity to work at one of LA’s most successful software start-ups—a highly successful, profitable, VC backed company that solves “real problems” for “real customers”. This is a unique opportunity to be a part of a start-up that is already proven, yet young enough to offer its employees significant growth and equity.
We are looking for smart passionate people that are looking to make a difference every day and who want to have a real, immediate impact on our firm. Our workplace culture is driven by creativity, collaboration and questioning the status quo.

Product Manager - Payroll and Timesheets at ServiceTitan Inc.

About ServiceTitan:

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.

If you are intelligent, humble, passionate about making a huge difference in the lives of hard-working individuals, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary. You should join us.

About the Opportunity

ServiceTitan is looking for a Product Manager, Payroll and Timesheets with a track record for driving new product features from concept to successful launch and market adoption. The product manager will own the development and launch of ServiceTitan’s Payroll and Timesheets modules and will also drive integrations with third party payroll processors. This role requires strong and proactive leadership and the ability to independently drive large product initiatives.

Responsibilities:

  • Own the product vision for payroll and time tracking modules
  • Work with Enterprise clients and third-party payroll processors in assessing payroll needs, defining requirements and obtaining sign-off
  • Manage backlog of features and enhancements for Enterprise clients and communicate timing and status to internal teams and customers
  • Primary liaison between the product team and internal teams (support, success, onboarding) to identify product gaps, offer creative workarounds/solutions, develop requirements, and communicate roadmap
  • Demo new features to prospects and customers, organize internal and external feedback, manage beta releases
  • Collaborate with the QA team on prioritizing product defects/bugs and providing guidance to the development team on expected behavior
  • Perform user acceptance testing for new features and collaborate with the training team on documentation efforts

Requirements:

  • 1-2 years experience in a product management role
  • 4-year degree from a top university, MBA or related graduate degree strongly preferred
  • Strong analytical abilities and prior experience with calculations, data analysis, and problem solving
  • Excellent communication, writing, and presenting skills
  • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
  • Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail
  • Intelligent, quick thinking, and fast learning team player
  • Familiarity with SaaS business models a plus
  • Prior experience with payroll management or time tracking software solutions is a plus

Benefits:

  • Competitive salary and 100% covered Medical, Dental and Vision insurance
  • Equity in one of the fastest-growing companies
  • Work at one of the most successful and rapidly growing start-ups in the Los Angeles area
  • Do work that matters and makes a noticeable impact on your team and customers
  • Work with brilliant, motivated, and fun team members
  • Fun perks includes free lunches everyday, Fun Fridays, team outings, flexible time off, annual bonuses and more!
 
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Perks & Benefits
100% covered health, vision and dental insurance
Flexible time off
Bonus Plan
Free lunches EVERYDAY
401(k)
Happy hours, birthday celebrations, team outings
Fully stocked snacks and drinks
Flexible spending plan (FSA)
Game room: ping pong, foos ball, PS3 & N64

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